Getting Started
How do I create an account?
Download our app from the App Store or Google Play Store, then tap "Sign Up." You can create an account using your email address or sign in with Google/Apple.
Is the app free to use?
The basic version of our app is free to use. We offer a premium subscription with additional features like meal planning, detailed nutrition insights, and custom goals.
Tracking Basics
How do I log my meals?
Tap the "+" button on the home screen
Search for your food in our database
Select the portion size
Add it to your daily log
How accurate is your food database?
Our database contains millions of verified food items, including restaurant meals and packaged foods. We regularly update nutritional information based on manufacturer data and USDA guidelines.
Can I scan barcodes?
Yes! Tap the barcode icon when adding food to quickly scan packaged items. Our database includes over 1 million barcodes.
Goals & Progress
How do I set my calorie goal?
Go to Settings > Goals
Enter your current weight, goal weight, and activity level
Choose your preferred weight loss/gain rate
The app will calculate your recommended daily calorie target
How do I track my progress?
View your progress in the "Progress" tab, which shows:
Daily calorie intake
Weekly averages
Weight tracking graph
Nutrition breakdown
Progress photos (optional)
Common Issues
Why isn't my weight updating on the graph?
Make sure to:
Enter your weight regularly in the "Progress" tab
Check your internet connection
Verify your measurements are saved after entry
How do I recover my password?
Tap "Forgot Password" on the login screen and follow the reset instructions sent to your email.
Premium Features
What's included in the Premium subscription?
Meal planning tools
Custom macro tracking
Detailed nutrition insights
Recipe database
Priority support
Ad-free experience
How do I cancel my Premium subscription?
Manage your subscription through:
iOS: App Store > Account > Subscriptions
Android: Google Play Store > Subscriptions
Web: Settings > Subscription
Data & Privacy
Is my data secure?
We use industry-standard encryption to protect your personal information. Your data is never shared without your explicit consent.
How do I export my data?
Go to Settings > Data Export to download your complete history in CSV format.
Technical Support
The app is crashing, what should I do?
Force close the app
Check for app updates
Restart your device
If problems persist, contact support with your device details
How do I contact customer support?
Use the "Help" section in Settings or email support@insightlabs.ai for assistance.
